Privacy Policy

Privacy Policy for Shew - Your Trusted Source for Shew Dog Toys

Effective Date: 01/08/23

At Shew, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us while using our website and services. By accessing and using Shew (the "Website"), you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: When you visit our Website and place an order, we may collect certain personally identifiable information such as your name, email address, postal address, phone number, and payment details. This information is necessary for processing your orders, communicating with you, and providing customer support.

1.2. Usage Data: We may collect non-personal information about your interactions with our Website, such as your IP address, browser type, device type, referring website, and pages visited. This information helps us improve our services and tailor the Website to our users' preferences.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, communicate order updates, and deliver your purchased products.

2.2. Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues related to your orders or our services.

2.3. Marketing and Communication: With your consent, we may use your email address to send you promotional materials, newsletters, and updates about new products, special offers, or events. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails.

2.4. Internal Purposes: We may use your information for internal purposes, such as data analysis, improvement of our Website and services, and to enhance the overall user experience.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system is entirely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Third-Party Services

We may use third-party services to facilitate payment processing, shipping, and marketing efforts. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage information. You can control cookies preferences through your web browser settings. However, disabling cookies may affect the functionality of the Website.

6. Refund Policy

Our refund policy allows returns within 7 days from the date you receive the goods. To initiate a return, please contact our customer support team at [insert contact details]. Returned items must be in their original condition and packaging. Once we receive and inspect the returned product, we will process the refund accordingly.

7. Children's Privacy

Shew does not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly remove such information from our records.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the email address you provided or by prominently posting a notice on our Website.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at @contact@theshew.co.uk.

By using Shew and providing your information, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Shew as your destination for quality shew dog toys.